Terms & Conditions

Terms and Conditions (T & C’s)

1. Detailed description of goods and/or services
Guesthouse Fischreiher cc is a business in the Hospitality industry that offer Bed and Breakfast Accommodation in Swakopmund, Namibia.

2. Delivery policy
Subject to availability and receipt of payment, requests will be processed within 1 day and delivery confirmed by way of booking number or booking voucher which-ever apply.

3. Return and Refunds policy
The provision of goods and services by Guesthouse Fischreiher cc is subject to availability. In cases of unavailability, Guesthouse Fischreiher cc will refund the clients that has already
made payment in full within 30 days. Cancellation of bookings by the client will attract a 10 % administration fee.

4. Customer Privacy policy
Guesthouse Fischreiher cc shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.lawsofsouthafrica.up.ac.za/index.php/current-legislation.

5. Payment options accepted
Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Guesthouse Fischreiher cc bank account, the details of which will be provided on request.

6. Card acquiring and security
Card transactions will be acquired for Guesthouse Fischreiher cc via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

7. Customer details separate from card details
Customer details will be stored by Guesthouse Fischreiher cc separately from card details which are entered by the client on DPO PayGate’s secure site.
For more detail on DPO PayGate refer to www.paygate.co.za.

8. Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

9. Responsibility
Guesthouse Fischreiher cc takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

10. Country of domicile
This website is governed by the laws of South Africa and Namibia. Guesthouse Fischreiher cc chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature 78 Fischreiher Street, Vineta, Swakopmund, Namibia.

11. Variation
Guesthouse Fischreiher cc may, in its sole discretion, change this agreement or any part thereof at any time without notice.

12. Company information
This website is run by Betsie van Rensburg based in Namibia trading as Guesthouse Fischreiher cc
Members:
GC van Rensburg
J van Rensburg

13. Guesthouse Fischreiher cc contact details
Company Physical Address:
78 Fischreiher street
Email: info@fischreiher.net
Telephone: +264 64 462930